FAQs

AIRPORT TRANSPORTATION

Yes, we do provide transportation to all the major high rise and low rise hotels in Aruba.
Our buses meet every arriving flight at the airport. We also provide transportation from every hotel to the airport for every departing flight.
Visit one of our Sales Agents to reconfirm your return transfer. Upon arrival, our Representative at the airport will hand you a return ticket with simple-to-follow instructions on how to reconfirm your transportation back to the airport.
Our price from the airport to all hotels is the same, so there is no difference in the price.
Yes, all bus transportation from the airport to hotels must be pre-reserved and prepaid prior to arriving in Aruba. Click on the BOOK NOW button to book yours. Options: bus transfer, express transfer or private transfer.
At least 1 day prior to your arrival for online bookings.

PRIVATE AIRPORT TRANSPORTATION

Yes, we offer round-trip transfers from the airport to all hotels in private vehicles. This service includes meet and greet at the airport upon arrival. The vehicle will be exclusively yours during the transfer. If you wish to book this, please contact us.
Usually, it takes anywhere between 20 minutes to 40 minutes depending on which hotel you are staying at.
Yes, our buses are Volvo buses and fully air-conditioned.
Three hours prior to departure time as mandated by the airlines.

TOURS

We offer several different sightseeing tours, Jeep safaris, sail and snorkel cruises, sunset sailing, and half and full-day packages to Aruba’s number 1 attraction, De Palm Island. Information about all the aforementioned tours is on our website and can be pre-reserved.
Yes, our tours can be booked at your hotel by either going to the guest services/concierges’ desk or a De Palm Tours activities desks located in the lobbies of the hotels in Aruba.
Yes, we accept all major credit cards (with the exception of Diners), debit cards, travelers’ checks and US dollars as payment.
Yes, we provide pick-up and drop off from/to your hotel for all the tours we own and operate. Tours that depart from our pier on Palm Beach are within walking distance from most major high-rise hotels and in this case, transportation is not necessary.
Our Jeep tours are popular and tend to fill up fast, especially during the busy months from January to April and July to October. We suggest either booking your tour online by clicking on the “Book Now” button or shortly after arriving in Aruba booking your tour at your concierges or activities desk in the lobby of your hotel.
We offer different types of Jeep tours. Both are half day in length and range from 3 ½ hours to 4 ½ hours.
Some of the stops are different and off-road in nature on our Jeep tours compared to our bus tours. Because of the nature of the different vehicles, our buses are air-conditioned and more comfortable than our Jeeps. Our Jeep tours appeal to the more adventurous, whereas our bus tour is more appealing to those who seek comfort. Both options provide you with a wonderful overview of Aruba.
On Aruba we drive on the same side as you do in the USA, on the right-hand side.
The off-road section leading to, and departing from, the Natural Pool on The Natural Pool Jeep Tour is bumpy and requires you to drive very carefully. This section is approx. 1 mile each way. The roads on the Baby Beach Jeep Tour are much easier to drive on and the tour is best described as a soft adventure.
A valid driver’s license from your country of residence is acceptable.

DE PALM ISLAND

You can purchase a half-day or full-day package to de Palm Island. The following is included in all packages: round-trip transportation from your hotel, all-you-can-eat buffet, unlimited snacks, banana boat rides, water park access, unlimited beverages, snorkel equipment, snorkel tours, salsa lessons and beach chairs. The following is charged separately: Sea Trek Underwater Helmet Walk, SNUBA, Power Snorkel and any items purchased from the gift shop.
Yes, you can. Many guests go by rental car. There is plenty of parking (free) and you can purchase your package at the ticket booth on the mainland. A 5-minute ferry boat ride from the mainland to De Palm Island is included in all packages.
De Palm Island is open from 10:00 am to 5:00 pm.
De Palm Island operates every day, Monday to Sunday with the same operating hours (see previous question).
The water park is ideal for all ages. Children under 6 years old must be accompanied by an adult.
Snorkeling at De Palm Island ranges from waist deep to approximately 15 feet in depth.
Yes, a free snorkel tour is conducted twice daily; the first tour goes out at 10 am and the second at 2 pm. A guide goes with every tour and provides instruction and safety vests.
Approximately a 25-minute drive from the hotel area in your own vehicle or approximately 40 minutes by bus.
Yes, it is on the main road heading south from the hotel and downtown area. Approximately 2 miles past the airport, follow the signs to De Palm Island.
De Palm Island is an all-inclusive island offering something for everyone! Couples or friends without children can enjoy snorkeling, relaxing on the beach, the open bar and buffet, Sea Trek, SNUBA, Power Snorkel, unlimited banana boat rides, the daily salsa lesson and beach activities like beach volley. The water park is also open for adults. Approximately 20% of the visitors are under the age of 12 years and most in this age group come during the school vacations.
Yes, we have three separate beaches on the island. Beach chairs and palapas (shaded areas) are available on the beaches and included in your package.
Yes, there’s plenty of shade at the bar, restaurant and by the water park.
Yes, De Palm Island is popular with locals, particularly on the weekends. Vacationers tend to come during the weekdays.
A doctor’s letter is required in order to participate if you have one of the following conditions: recent surgery, high blood pressure, epilepsy, seizures, asthma, or if you are pregnant.
If you’re unable to open the files on the USB you purchased, please contact us with your name, contact information and the date and time of the activity you joined.

CATAMARAN

The morning snorkel adventure is 4 hours in length and includes a buffet lunch, open bar and includes 3 snorkel stops. The Afternoon Delight tour is 3 hours and includes sandwiches, open bar and 2 snorkel stops. Both tours include snorkel stops at the Antilla wreck.
Palm Pleasure departs from De Palm Pier located on Palm Beach in between the Radisson and Riu hotels. De Palm Pier is within a short walking distance from the following resorts: The Holiday Inn, Playa Linda, Hyatt, Occidental, Radisson, Riu, Westin, The Mill and The Divi Phoenix. Transportation is provided to De Palm Pier from all other resorts.
Yes, we provide round-trip transportation from most hotels for most of our tours. Transportation is not provided for Atlantis Submarines or for guests joining Palm Pleasure sailing trips and staying a short walking distance from the De Palm Pier.

GENERAL INFO

CANCELLATIONS

A full refund without penalty shall be given if tour or activity is canceled at least 72 hours prior to the scheduled start of your tour or activity. No refunds for cancellations inside of 72 hours. If you miss the tour because of not being on time for your excursion, no refund will be issued. De Palm Tours reserves the right to cancel, change or substitute any tour. If we are unable to substitute your purchased tour, a full refund will be provided. If tour is cancelled by De Palm Tours, De Palm Tours will substitute the original activity with one of at least equal value as the one being cancelled or substituted.

ARUBA

The official languages of Aruba are Dutch and Papiamento. However, most locals speak English and Spanish as well.
The official currency of Aruba is the Aruban florin. US dollars are widely accepted on the island, and many places also accept credit cards.
Aruba has a tropical climate, which is mostly sunny and dry year-round. The temperature ranges from 75°F to 88°F (24°C to 31°C), with a constant trade wind that keeps the island cool.
Aruba is generally considered a safe destination for tourists. However, as with any place, it’s important to be aware of your surroundings and take normal safety precautions.
The best time to visit Aruba is from April to August when the weather is dry and pleasant. However, Aruba is a year-round destination with mild temperatures, so it can be visited anytime.
Popular tourist attractions in Aruba include De Palm Island, Eagle Beach, Palm Beach, Baby Beach, Arikok National Park, California Lighthouse, and the Natural Pool.
Aruba has a diverse range of cuisine, with influences from Dutch, Caribbean, South American, and other cultures. Seafood is particularly popular, along with local dishes such as stews and soups.
Aruba is in the Atlantic Standard Time (AST) time zone, which is 1 hour ahead of Eastern Standard Time (EST).
It depends on your nationality. Citizens of certain countries, including the United States, Canada, and the European Union, do not require a visa to enter Aruba for tourism purposes. However, it’s important to check the specific requirements for your country before traveling.
The dress code in Aruba is generally casual, with light and comfortable clothing being the norm due to the island’s warm weather. However, some restaurants and nightlife spots may require more formal attire.
The legal drinking age in Aruba is 18 years old. However, some bars and clubs may have their own policies and may require patrons to be 21 or older to enter.
Yes, Aruba is a Caribbean Island and is one of the Lesser Antilles.